Thank you for shopping at Vibeat. We understand that sometimes you may need to cancel an order, and we are here to help.

Cancellation Window:

You may cancel your order without receiving the logistics code for your package, provided that you do so within 2 hours of receiving the shipping notification email. 

How to Cancel:

To cancel an order, please contact our customer service team immediately. You cannot cancel orders on your own through the website. You can reach our customer service team via:

1. Online Chat: Visit our website and use the online chat feature to speak with a representative.

2. Email: Send an email to our customer service team at support@vibeatstore.com. Please include your order number and reason for cancellation in the email.

Refund Process:

Once your cancellation request is received and approved by our team, we will process the refund to your original payment method. Please note that refunds may take 3-7 business days to reflect in your account, depending on your bank or credit card company's policies.

Exceptions:

Orders that have already been shipped or delivered cannot be canceled.
Customized or personalized items may not be eligible for cancellation.

Contact Us:

If you have any questions or need further assistance, please don't hesitate to contact us. Our customer service team is here to help and ensure your shopping experience with us is smooth and enjoyable.

Thank you for choosing Vibeat!