Welcome To Vibeat Help Center
About Connecting to cellphone APP “ViHealth” can be downloaded from Google Play or App Store.
Notice: DO NOT pair it in the bluetooth settings of the cellphone.
First, make sure your cellphone’s bluetooth is on.
How to connect phone app
1. Please power on the Wellue device, for POD-1W, please power on it by pressing the button, so the device can be discovered by app ViHealth.
2. Please open app ViHealth for running the app for the first time, it directs to a page “Add your device”, will show icon of the device found near the phone, Tap the device icon to enter.
In other cases, it either goes to the page of “Choose your device” where you need to tap the icon of your device to enter or goes back to the last page where you left the app previously, the app will find the corresponding nearby device to create the bluetooth connection automatically.
When the device is connected with app ViHealth, you can tell from the Battery status on Dashboard page.
Frequently Asked Questions
How do I place an order?
You can place an order via any of the following methods: Vibeatstore is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
What information do I need to provide to make an order?
- Your shipping, order information & billing address.
- Phone number & email address for order confirmation and invoice.
- Payment method – please provide a credit card number to complete your order.
Should I expect delays when ordering?
With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.
What are your shipping charges?
All of our products have free shipping in the US only.
When will my order ship?
All in-stock orders received will be shipped out the same day.
How can I pay for my order?
What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. If there is a quality problem please contact us, we promise a one-year quality assurance, as well as a 30-day no-questions-asked return. Please note that we will not cover the return postage for non-quality issues.
My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods.