Welcome To Vibeat Help Center
Payment Terms
How to make the payment?
We accpet the payment via Paypal / Visa / Master /Credit card.
Do you accept NET15/ NET30 / COD? How about payment by installments?
Sorry, we don't accept that. As online transaction, the all payment must be 100% paid before shipment. We don't accept NET15 or NET30. And there is NO payment by installment provided.
Do you accept FSA or HSA?
We may support FSA, not HSA. By investigating previous users, we found that our products can be covered by FSA. For the FSA, Here are some suggestions for you. We are sorry that we haven't got the FSA authorization from the US, but many people use the FSA to buy our products. The following text comes from customer feedback:
You can get from our customer's reviews as a reference, 'I originally use a Visa card that is tied to my FSA account, but it was declined because "invalid vendor". So, I submitted the claim manually and it was approved and paid.' 'Hi, Good news, I just received a reimbursement for the full amount of my Checkme purchase. For information, I filed my claim under "Medical equipment ─ Costs to buy or rent durable equipment prescribed by a medical practitioner to alleviate or treat a medical condition. Examples include medical beds, nebulizers, and sleep therapy devices."
If you can try to this way, we think we can support the FSA service.
Can Medicare or other insurance cover to pay?
For insurance or Medicare, you need to confirm with insurance company, we are the product seller. As our customer said, it can pay by FSA service.
Return & Exchange
How long is the warranty period?
We warrant that if you use our products as they are intended, our products will be free from defects in materials and workmanship for a period of 1 year from the purchased dates for new products. We do not warrant our products against general wear and tear or damage as a result of misuse, modifications or improper maintenance.
If you believe you have received a defective product, we will either repair or replace the defective product or its defective component part(s) in accordance with the terms of this limited warranty. We warranty the replacement for the remaining unexpired period of the original product’s warranty.
This limited warranty applies only to the original purchaser of the product and to products purchased directly from us. Our products are legitimately sold only by us and our authorized sellers who are required to follow our policies, procedures, and quality control standards. We reserve the right to reject warranty claims for products purchased from unauthorized sellers, including unauthorized websites. This limited warranty does not warrant that the operation of the product will be uninterrupted or error-free.
Please note: This limited warranty is the only warranty available for our products.
Can return the device unit if I don't like / don't want to keep?
It is guaranteed that our products will meet every customer's needs. Please read the content as follows.
If you are not satisfied with the goods you have purchased for some reason, we will be willing to return or exchange the products for you, or get you a refund.
You may return your fully functional and undamaged products for any reason within 30 days of receipt of your original order for a full refund or exchange. Shipping and handling charges are not refundable.
What's the return instructions?
1 Please contact our customer support via E-mail, or online chatting during our working hours.
support mailbox: support@vibeatstore.com
2 Please take a photo about the goods to us in email. We must confirm the status of the goods.
We will give you a response within 12 hours during business days, we will give you a response within 72 hours if weekends. Our team will offer you return and exchange guidance according to your specific requirements. Kindly let us know your purpose, then we will provide you the returned address.
3 All goods (including all parts and attachments) must be returned to us via express delivery. Ship the product to the address we provide.
4 We will refund you once we confirmed your returned tracking number is valid. Payment means for refund: credit card, debit card, PayPal, after received the return unit.
We are dedicated to making our customers satisfied, and we encourage you to contact us if the product you have purchased does not meet your demands.
Cautions:
*Customers need to return products to an appointed address. We will provide you with information of returns via E-mail. Different country or region has a different returned warehouse. After receiving returned goods, we will arrange a full refund and email you.
*Orders for returns require order number to be written on the outside of the package.
Please inform us on your request of refund or return or exchange within 30 business days after you receive the goods.
Can I exchange to another if I don't like what I paid?
1. If you don't like the unit you paid and the package have not shipped yet, we are glad to exchange to that one you want, but you need to pay if there is the price balances.
2. If the package was shipped, please refuse when it arrived to return and get what you what. The price balances and the shipment are buyer's bills.
3. Buyer already received the paid device but don't like, we may accept to exchange. But buyer need to pay for the return and new shipment, also the price balances if need.
Shipping Terms
When does the package ship? How long is the expected delivery time?
Handling Time：1-2 business days.
Transit Time：2-4 business days in the United States.
I am located in USA, what carrier should I expected? And how long?
For USA, we offer free shipping, the reference transit time is 2-4 business days by USPS , UPS or Fedex from Maryland or California.
How can I get to know the order status?
Please enter your transaction order, you may figure out the order tracking to trace on the webite.
https://t.17track.net/en
Discount Coupon
How can I get the discount coupon?
There are several methods to get the coupon.
1. You are welcomed to follow our Facebook at Vibeat, to know more promotions;
2. Please enter the product link, some of them list the discount code;
3. Please subscribe us to get the latest Vibeat news and giveaways
How can I use the discount coupon I have?
Glad to hear that you get the discount coupon.
Please add the product you want to the cart, then apply with the coupon code you have when checkout. The price will be automatically changed with the discount off before paid.
Notice: It supports to apply with ONE coupon at once, which is failed to add more one together to get more discount off.
Can I get more discount if I buy a bulk?
Glad to hear that you are interested in our products and want to buy 5 more.
Please email our support with the model of device unit you want, QTY and your destination, we are glad to apply a best price for you.
Frequently Asked Questions
How do I place an order?
You can place an order via any of the following methods: Vibeatstore is pleased to offer fast and secure online ordering. Simply search for your product and click add to cart. Create an eCommerce login to save your information for future purchases, or checkout as a guest.
What information do I need to provide to make an order?
- Your shipping, order information & billing address.
- Phone number & email address for order confirmation and invoice.
- Payment method – please provide a credit card number to complete your order.
Should I expect delays when ordering?
With the help of extensive contingency planning, our supply operations have recovered well. At the moment we can deliver all products within the communicated lead times.
What are your shipping charges?
All of our products have free shipping in the US only.
When will my order ship?
All in-stock orders received will be shipped out the same day.
How can I pay for my order?
What is your refund policy?
We guarantee that at the time of shipment that your product is free from defects in materials and workmanship. If there is a quality problem please contact us, we promise a one-year quality assurance, as well as a 30-day no-questions-asked return. Please note that we will not cover the return postage for non-quality issues.
My product was damaged upon arrival. What should I do?
Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods.